Terms of service

These terms are a contract between you and We UC Ltd for the Olatti service. Please read them carefully. Some sections matter a great deal in practice: section 7 explains the important limitations of emergency (999 and 112) calling over an internet-based phone service, section 9 explains your responsibilities when you record calls, and section 17 limits our liability. If you are entering into these terms for a business, you confirm you have authority to bind that business.

1. Who we are and these terms

Olatti is operated by We UC Ltd ("We UC", "Olatti", "we", "us" or "our"), a company registered in England and Wales under company number 15200847, with its registered office at Ariadne House, Town Quay, Southampton, SO14 2AQ, United Kingdom. VAT number 479947117 (GB479947117). As a UK provider of electronic communications services, we are subject to regulation by Ofcom. By accessing or using the Service you agree to these Terms. If you do not agree, you must not use the Service. Where you have signed a separate order form or service agreement with us, that document and these Terms together form our agreement, and the order form prevails if there is a conflict.

2. Definitions

• "Service" means the Olatti business phone and communications platform, including the applications, numbers, calling, messaging, recording, transcription and related features, and any hardware we supply.
• "Customer", "you" or "your" means the business or person that contracts with us for the Service.
• "User" means an individual you authorise to use the Service under your account.
• "Account" means the credentials and configuration through which the Service is accessed and managed.
• "Number" means a telephone number we allocate to you or port in on your behalf.
• "Content" means any data, information, recording, transcript or material transmitted, stored or received via the Service.
• "Charges" means the fees payable for the Service as set out in your order, our price list or your in-product plan.

3. Eligibility and business use

The Service is intended for business use. You must be at least 18 years old and have authority to enter into these Terms. By using the Service you confirm that you meet these requirements and that the information you give us is accurate and kept up to date.

4. The Service

We provide the Service on a software-as-a-service basis. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription, strictly in accordance with these Terms. We may improve, change or add to the Service from time to time, and will not materially reduce its core functionality without reasonable notice.

5. Account registration and security

To use the Service you must register an Account with accurate and complete information. You are responsible for keeping your Account credentials confidential, for configuring the Service correctly, and for all activity that takes place under your Account and that of your Users. You must tell us promptly at security@olatti.com if you suspect any unauthorised access or other breach of security.

6. Numbers and porting

Where we allocate a Number to you, you do not own the Number, but you have the right to use it while your subscription continues, in line with the national numbering plan and Ofcom rules. You must give us a correct registered address for each Number and keep it current, as it is used for emergency-call routing and regulatory purposes.

You may ask to port an existing number to us, and you confirm you are entitled to do so. When you leave, you have the right to port your Number to another provider; we will not unreasonably delay or obstruct a valid porting request, and we will follow the applicable industry process. Porting can fail or be delayed for reasons outside our control, such as incorrect details or the losing or gaining provider's process, and we are not liable for such delays where we have acted reasonably.

7. Emergency calls (999 and 112) - important

Olatti is an internet-based (VoIP) phone service. Emergency calling works differently from a traditional fixed line, and you must understand and tell your Users about the following limitations:

• Emergency calls depend on power and a working internet connection. If your power, broadband or internet connection fails, or the Service is otherwise unavailable, you may not be able to call 999 or 112 through Olatti. You should always keep an alternative means of calling the emergency services, such as a mobile phone.
• Because the Service can be used from any location, the emergency operator may not automatically know where you are. We pass the registered address you give us for each Number, so you must keep that address accurate and up to date. If you are calling from a different location, you must be ready to state your location to the operator.
• Emergency calls may not work during account suspension, when Charges are unpaid and the Service is restricted, or where a Number has not yet been fully provisioned.

Where the Service is used with an Olatti eSIM that places calls over the mobile network rather than the internet, emergency calls are handled by the mobile network in the usual way; the limitations above apply to calls made through the internet-based app and desk-phone features.

8. Acceptable use

You agree to use the Service lawfully, and not to use it (or allow it to be used) to:

• Break any law or regulation, infringe anyone's rights, or send content that is unlawful, defamatory, obscene, threatening, harassing or otherwise objectionable.
• Make nuisance, abusive, fraudulent, hoax or silent calls, or send unlawful or unsolicited marketing calls or messages in breach of PECR or Ofcom rules.
• Misrepresent or manipulate calling line identification (CLI), spoof numbers, or carry out, enable or facilitate telecoms fraud, including artificial inflation of traffic.
• Exceed any fair-use limits on inclusive or unlimited call plans, or use the Service in a way that is inconsistent with normal business use; we publish or make available any applicable fair-use policy and may apply it where use is excessive or abnormal.
• Resell, rent, lease or otherwise make the Service available to third parties without our prior written consent.
• Reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent the law expressly permits.
• Disrupt, overburden or impair the Service or network, gain unauthorised access to any system or data, or introduce malicious code.
• Use automated means to access the Service except through interfaces we publish.

We may investigate suspected breaches and may suspend or restrict the Service, or specific features or Numbers, where we reasonably believe use breaches this section or threatens the security or integrity of the network or other users.

9. Call recording, transcription and your responsibilities

Olatti lets you record, transcribe and summarise calls and meetings. Where you choose to use those features, you are the controller of the recordings, transcripts and related data, and you are responsible for using them lawfully. This includes having a proper lawful basis, informing the people on the call that it is being recorded where the law requires, and storing and handling the data in line with data protection law. We process this data on your behalf under our Data Processing Addendum. You agree to indemnify us against claims arising from your use of these features in breach of the law or these Terms.

10. Charges, billing and payment

You agree to pay the Charges for the Service. Unless stated otherwise, subscription Charges are billed in advance on a recurring (monthly or annual) basis, and usage Charges, such as metered calls, are billed in arrears. All Charges are exclusive of VAT and other applicable taxes, which you are responsible for paying. You must give us a valid payment method and authorise us to take payment when due.

If payment is not made when due, we may charge interest on overdue amounts as allowed by law and may suspend or restrict the Service after reasonable notice. We may change our Charges, and will give you reasonable advance notice of any increase that affects you; if an increase materially disadvantages you, you may end the affected service in line with section 16 before it takes effect. Except where the law requires or these Terms say otherwise, Charges already paid are non-refundable.

11. Equipment and hardware

Where we supply hardware, such as desk phones or an eSIM, title to purchased hardware passes to you once we have received payment in full, and risk passes on delivery. Hardware we provide on a rental or loan basis remains our property and must be returned in good condition when the service ends. Hardware may come with a manufacturer's warranty; your statutory rights as a business buyer are not affected. You are responsible for the internet connection, power and any third-party equipment needed to use the Service.

12. Availability, maintenance and support

We work hard to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. The Service depends on your internet connection and on third-party networks we do not control. We may carry out planned maintenance, and will give reasonable notice where we can, and may carry out emergency maintenance without notice. We provide support as described on our website or in your service agreement, which may be limited to certain hours or channels. Where we offer a specific service level or availability commitment, it will be set out in a separate service level agreement.

13. Your content and data protection

As between you and us, you own your Content. You grant us the rights needed to host, process and transmit your Content to provide the Service. Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal data on your behalf, our Data Processing Addendum applies and sets out each party's data protection obligations.

14. Intellectual property

All intellectual property rights in the Service, including its software, content, design and trademarks, belong to We UC or its licensors. Except for the limited licence granted to you in these Terms, no rights are transferred to you. If you give us feedback or suggestions, we may use them freely and without obligation to you.

15. Warranties, disclaimers and liability

15.1 Disclaimers

Except as expressly stated in these Terms, the Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we exclude all implied warranties, including those of satisfactory quality, fitness for a particular purpose and non-infringement, and we do not warrant that the Service will meet your requirements or be uninterrupted, secure or error-free.

15.2 Limitation of liability

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Subject to that, to the fullest extent permitted by law we are not liable for loss of profits, revenue, business, anticipated savings, goodwill or data, or for any indirect or consequential loss, in each case however arising. Subject to the above, our total liability arising out of or in connection with the Service in any twelve-month period is limited to the total Charges you paid us for the Service in that period.

Because of the emergency-calling limitations described in section 7, you are responsible for keeping an alternative means of contacting the emergency services, and, to the extent the law allows, we are not liable for any inability to reach the emergency services through the internet-based Service.

16. Term, suspension and termination

16.1 Term and cancellation by you

Your subscription runs for the term set out in your order or plan and, unless stated otherwise, renews automatically for successive periods. You may cancel from your Account or by contacting us; unless your order says otherwise, cancellation takes effect at the end of your current billing period, and you keep access until then. Charges already paid are non-refundable except where the law requires.

16.2 Suspension and termination by us

We may suspend or terminate the Service, in whole or in part, with notice where reasonably possible, if you materially breach these Terms (including non-payment or breach of section 8), if required to protect the security or integrity of the network or other users, or to comply with a legal or regulatory requirement. Where a breach can be put right, we will normally give you a chance to do so first.

16.3 Effect of termination

On termination your right to use the Service ends, any outstanding Charges become due, and you may, for a limited period and where the Service supports it, export your Content and port out your Numbers. We may then delete your Content in line with our retention practices and the Data Processing Addendum. Terms that by their nature should survive termination will do so, including those on charges due, intellectual property, disclaimers, liability and indemnities.

17. Complaints and dispute resolution

We want you to be happy with the Service. If something goes wrong, please contact us at hello@olatti.com so we can put it right; our complaints handling process, including how we escalate and the timescales we aim for, is set out in our Code of Practice, available on request. If you are a small business customer (generally one with no more than ten employees), or another customer eligible for the scheme, and we cannot resolve your complaint within six weeks, or we reach deadlock, you may refer the dispute, free of charge, to the independent Alternative Dispute Resolution (ADR) scheme of which we are a member, the Communications Ombudsman (commsombudsman.org, phone 0330 440 1614, email enquiry@commsombudsman.org), which is approved by Ofcom. This does not affect your right to take legal action.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date, and where a change materially affects you we will give you reasonable notice. If a change materially disadvantages you, you may end the affected service before the change takes effect. Your continued use of the Service after a change takes effect means you accept the updated Terms.

19. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including failures of internet or third-party networks, power failures, acts of government or regulators, industrial action, fire, flood, or other force majeure events.

20. General

• Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign or transfer ours to a group company or to a buyer of our business, where your rights are not adversely affected.
• Entire agreement. These Terms, together with any order form, the Privacy Policy and the Data Processing Addendum, form the entire agreement between us and replace any earlier understanding on their subject matter.
• Severability. If any provision is found to be unenforceable, the rest of the Terms continue in force.
• Waiver. A failure to enforce a right is not a waiver of it.
• Third parties. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Notices. We may give notice by email, through the product or by post; you can reach us at the contact details below.

21. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings to recover overdue Charges in any court of competent jurisdiction.

22. Contact us

If you have any questions about these Terms, please contact us at hello@olatti.com.

We UC Ltd, Ariadne House, Town Quay, Southampton, SO14 2AQ, United Kingdom. Registered in England and Wales, company number 15200847. VAT number 479947117 (GB479947117).