Business number porting moves your existing number to Olatti. The digits stay the same, so your customers can keep calling the number they've saved.
Send us your numbers and we'll check the next steps. Eligibility and timing depend on the number and your current provider. Keep your existing service active while we check.
What it costs.
£20 per number when the port is raised, then £5 per ported number each month, on top of your Olatti plan. Prices exclude VAT. Porting out of Olatti is free.
Sending the enquiry form doesn't move your number. We'll contact you to check the details before a port is raised.
Tell us which numbers you want to bring across. We'll check the current provider and the type of move, including any number ranges or linked services that need attention.
We prepare the request.
Have a recent bill and the account holder's details ready. We may need a Letter of Authority to arrange the move with your current provider. Matching their records helps avoid a rejected request.
We agree the move and test the calls.
The porting date is confirmed after the request is accepted. Keep the existing service active until the move completes. On the day, check incoming and outgoing calls and where they ring.
Before you cancel anything.
Moving a number and closing an account need to happen in the right order. Ask us to check the port first, and ask your current provider what else sits on that account.
Your numbers, including any full ranges you use.
The account holder's name, service address and account reference from a recent bill.
Your current provider and any contract notice or remaining charges.
Broadband, alarms, payment terminals or other services attached to the line.
The people and devices that should receive calls after the move.
Moving a landline number can affect broadband on the same line. Ofcom's switching guidance explains why you need to check the services together.
A confirmed date, once the details are checked.
A porting enquiry isn't a confirmed transfer date. Timing depends on the number type, current provider, account details and whether you're moving a single number or a range.
We plan the move with you, but we don't promise an interruption-free cutover. Keep an alternative contact route available, and test calls once the number moves.
Number portability lets you keep your phone number when you change provider. Ofcom describes it as [a regulated facility](https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/number-portability-info) covering landline and mobile numbers. Olatti raises the port with your current provider once we have checked your number and account details.
Providers have to follow Ofcom's rules when you ask to take a landline or mobile number with you. Number portability is [a regulated facility](https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/number-portability-info), but whether a particular number can move depends on the number and the service, so we check yours first. Ask us before you cancel anything. Porting fees are listed under what it costs above.
We need to check your number, current provider and account details first. Send the numbers through the form and we'll confirm the next steps. Keep the current service active until the move is complete.
£20 per number when the port is raised, then £5 per ported number each month on top of your plan. All prices exclude VAT. Porting out of Olatti is free.
It depends on the number type, provider, account details and size of the move. We confirm the date after the request is accepted. Submitting this form starts an enquiry; it doesn't book a transfer date.
We plan the cutover with you, but an interruption-free transfer isn't guaranteed. Keep the old service active until the port completes, have an alternative contact route ready and test calls after the move.
Tell us the number and the provider named on your bill. We check support for your specific number and account before raising the request. A provider's name alone doesn't confirm that a number can move.
Ask us to check the number type and service you need. Mobile, fixed-line and international transfers can have different requirements. Don't assume a mobile PAC code is the process for moving a business landline.
Include all the numbers you want to move and tell us if they form a range. We'll check whether they need to move together and confirm the steps for that request.
No. Ask us to check the move before cancelling. Early cancellation can put the number at risk and affect connected services. Check contract notice, remaining charges and broadband dependencies with your existing provider.