Straight answers, no jargon
Answers
Short, specific answers to the questions people actually type in when they're working out what a modern business phone system does and doesn't do. For the fuller picture, see what a business phone system actually does, or compare Olatti with the tools you're already running in our comparisons.
Can a business phone system work without desk phones?
Yes. What changes, what you keep, and when a physical handset still makes sense.
Can a small business record and search its calls automatically?
When recording and transcription are enabled, a past call becomes searchable by what was said.
What is a keyboard-first communication tool?
A tool built so reaching anyone, by call or message, never needs the mouse.
Does a small business still need a landline number?
Not the copper line. A recognisable business number can still matter, and it can run over VoIP.
Can Microsoft Teams be your whole business phone system?
Yes, with Teams Phone and a connection to the public phone network. The route you choose changes the setup.
Should a small team share one phone number or give everyone their own?
Usually both: one main number for customers, with direct numbers where a specific person owns the conversation.
What replaces ISDN for a UK business phone system?
SIP trunking keeps your existing PBX and swaps the line. A hosted cloud system replaces the PBX as well.
What's the problem with running business calls on a personal WhatsApp?
The account is tied to one phone and one number, which works until a second person needs to answer as the business.