Straight answers, no jargon
Answers
Short, specific answers to the questions people actually type in when they're working out what a modern business phone system does and doesn't do. For the fuller picture, see the modern business phone system, or compare Olatti with the tools you're already running in our comparisons.
Can a business phone system work without desk phones?
Yes. What changes, what you keep, and when a physical handset still makes sense.
Can a small business record and search its calls automatically?
When recording and transcription are enabled, a past call becomes searchable by what was said.
What is a keyboard-first communication tool?
A tool built so reaching anyone, by call or message, never needs the mouse.
Does a small business still need a landline number?
Not the copper line. A recognisable business number can still matter, and it can run over VoIP.
Can Microsoft Teams be your whole business phone system?
Yes, with Teams Phone and a connection to the public phone network. The route you choose changes the setup.
Should a small team share one phone number or give everyone their own?
Usually both: one main number for customers, with direct numbers where a specific person owns the conversation.