Can a small business record and search its calls automatically?
Yes. When call recording and transcription are enabled, a small business can search past calls by the words that were said and jump straight back to the relevant moment.
Recording a call is easy. Finding one useful sentence three weeks later is the hard part. A folder of audio still leaves someone scrubbing through files; a transcript turns the conversation into something searchable.
Search the client's name, price or deadline, open the matching result and go back to the moment it was discussed. That makes a past conversation useful without asking someone to replay the whole recording.
Recording still needs a reason. UK businesses must make it lawful and proportionate, and tell workers and callers what is being recorded and why. The ICO's guidance on recording calls explains the detail. Olatti keeps voice, transcription and summarisation on infrastructure we operate, rather than sending it to a third-party AI or transcription provider.
Not every incumbent tool makes this straightforward. See how Olatti's recording and transcript search compare with Microsoft Teams Phone.
See how this fits into the rest of a modern system on the modern business phone system.